Frequently Asked Questions

Here are some common questions we receive

What are the Essential Items I Need for Cloth Diapers?
Cloth diapers of your choice, covers if the style you choose needs covers, a cloth diaper pail and liner, wipes, wipes solution, booty balm and a wet/dry bag. Pannolino provides fresh diapers and a fresh pail liner each week. All other items can be purchased for a discount or added onto the service if you choose.
Why Should I Use Cloth Wipes?
Cloth wipes also help the environment by keeping soiled dirty wipes out of our landfill and running off into our watershed. They are chemical free so you avoid unnecessary chemicals on your baby’s newborn skin. They are the same price as disposable wipes but sturdier, and there is no need to separate them. They go right in with the dirty cloth diapers. With disposable wipes you will need to throw those away separately when doing diaper service.
How Often do Cloth Diapers Need to be Changed?
Diapers need to be changed when they are soiled. No matter what type of diaper you use a baby should be changed shortly after they are soiled to ensure a happy and healthy baby!
How do I store soiled diapers?
In a diaper pail or large kitchen trash can with a lid. We will deliver your diapers in a cloth bag that can be used to line your diaper pail and return your soiled diapers. When your order arrives, remove the diapers and place the liner bag into the pail. Please do not invert it into your pail. Put all soiled diapers in the shiny interior of the bag. Once delivery day arrives, pull out your pail liner with the soiled diapers out of the diaper pail and place this full bag on your porch or place the entire pail out and we will remove the bag.
What do I do with the Solids (poop) in the Diaper?
If it is a solid or firm poop, then simply shake what you can off into the toilet and place the soiled diaper into the hamper. Get as much off as you can and let it be. With newborn poop there is no need to do anything.
Where Do I Place the Deodorant Disc?
The deodorant disc should be placed in the designated slot underneath the lid of the diaper pail available through Pannolino.
How Many Diapers Will I Get weekly?

The first 2 weeks you will receive a full order of diapers, Covers (if applicable) and wipes (if applicable). The number will be determined by the baby’s age and diaper Size. After your first two weeks, you will receive back only the amount of diapers, wipes & covers you sent back to us dirty the week before.

  • Newborn diapers – 80 diapers/week
  • Small or infant diapers – 70 diapers/week
  • Medium or regular diapers – 60 diapers/week
  • Large or Toddler diapers – 50 diapers/week

You can request to add an additional 10 diapers/week for no extra charge in any size. Also we may automatically decrease your delivery quantity if you consistently have at least 20 clean diapers extra each week.

Our weekly flat rate pricing reflects the service of dropping off and picking up diapers weekly rather than the amount of diapers used and laundered. This helps keep our prices down as we don’t have to handle billing adjustments weekly.

If You are Not Sure What You Need...
Order a personalized consultation from us. We have free consultations over zoom or free in person when you come to us. 
 
For a fee, we also offer in-home consultations and private diapering classes for you and your friends and family for a fee. We understand that there is a lot to learn about cloth diapers!
 
If you know you want to sign-up for the service, but just don’t know what to order, then give us a call  at 657-210-1021 and we can answer all the questions you have and figure out the best solution for you and/or schedule your Consultation.  
I Already Have GDiaper Covers - Will these Work with Your Service?
This is a common question and the answer is YES! The prefolds used for our diaper service and sold at out store definitely fit the GDiaper covers. If the prefold diaper is too ling for your cover. then a Cuff Fold is a great way to get the right fit. We are in the process of adding a video clip to our site to show the Cuff Fold and other folds. Until then give us a call 657-210-1021 to explain.
How and when do I move to the next size up?

If the prefolds are completely saturated, and possibly leaking (but you know the cover is fitting correctly) then it’s time to size up on the prefold – you need more absorbency.

or

If the covers are fitting too tightly around your baby’s legs or waist then it’s time to size up. Or if the prefold will no longer fold around the baby, size up!

Please send us an email or give us a call NO LATER THAN the FRIDAY MORNING before that week’s delivery that you would like the next size. All orders and changes received after the proceeding Friday will not go into effect until the following week.
What is the Washing Process for Your Service?
Because our laundry machines are commercial machines that use commercial laundry products, they don’t have a “retail” name. We follow strict procedures and Our wash routines have very specific wash cycles that require individual products at each level to ensure our diapers are clean and sanitary. We use a very basic (prewash, wash, and rinse) process at high water temperature. Although the process is simple, the formula is not. We use a salt softener to ensure all diapers are clean, oxygenated bleach, and biodegradable soap. 
 
Our commercial detergent is not toxic, it’s been approved to be used as grey water in the city of Los Angeles once it leaves our facility and treated by the city.

We understand that you are very interested in ensuring the quality of the products you use on your family. We have that same goal in mind and have successfully serviced countless clients since 2010.

According to the CDC Guidelines for Laundry in Healthcare Facilities: “Hot water provides an effective means of destroying microorganisms, and a temperature of at least 71 C (160 F) for a minimum of 25 minutes is commonly recommended for hot-water washing.”

“According to the Wilderness Medical Society, water temperatures above 160 F (70 C) kill all pathogens within 30 minutes and above 185 F (85 C) within a few minutes. So in the time it takes for the water to reach the boiling point (212 F or 100 C) from 160 F (70 C), all pathogens will be killed, even at high altitude.”
http://www.princeton.edu/~oa/manual/water.shtml

Tips to Remember:
  • On pickup day, set out soiled diapers, wipes & covers the night before. 
  •  If using our full cover laundering service,  place soiled covers in the cover bag provided and place that out with the soiled diapers. 
  • If renting covers that we are not laundering, keep these to launder on own as needed (unless you are returning them for a size upgrade – then throw them in the SOILED liner in a separate bag)
  • Separate disposable wipes from your diaper pail bag containing the cloth diapers
  • Review the ‘How to Fold’ video clip
  • When changing service, contact us no later than the preceding Friday.
    Thinking about purchasing covers? Our customers will receive 15% off their first purchase of covers with us.
  • Don’t forget to contact us at least two weeks prior to being out of town.  We also offer compostable diapers for use when you are on vacation.
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